General terms and conditions

These terms and conditions govern sales exclusively on the website. They can be accessed by the buyer at the time of ordering.

1. legal information

Publisher: Hexa Pinball
SASU with capital of €100,000
Registered with the RCS of Bordeaux under no. 913 948 147
Domiciled at 9, chemin de la vieille ferme, 33650 Martillac
Intracommunity VAT number: FR64913948147

Customer service
Hexa Pinball® Customer Service is available to help you by e-mail

2.product features

The products and services offered are those which appear on the Hexa Pinball website.
These products and services are offered while stocks last. Each product is accompanied by a photo and a descriptive text.

3.product prices

Prices shown on this site are in € and do not include delivery charges. Products ordered are invoiced at the price in force when the order is registered.
For orders outside mainland France: you are the importer of the product concerned.
For products shipped outside the European Union, taxes may apply.
eligible. Hexa Pinball is not responsible for these rights and sums. You are entirely responsible for declarations and payments to the relevant authorities and organizations in your country.
The products remain the sole property of Hexa Pinball until full payment has been received.
price indicated.

4.order and transaction validation

When you confirm your order by clicking on the “validate information” button, you declare that you have read and accepted all of these terms and conditions of sale.
As soon as your order has been registered, an acknowledgement of receipt will be sent to you by e-mail after validation of payment.
We reserve the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
The contract is concluded when the bank confirms payment.


Payment is made in €. Several payment methods are available:
Credit card
Your bank details are encrypted during the transaction (SSL technology, Secure Socket layer) and 3D Secure, the most effective security systems that establish an encrypted connection directly between the buyer and the bank. In no case does Hexa Pinball have access to confidential information relative to the means of payment used by the Client at the time of payment. This is why the Customer’s bank details will be requested for each new order.
If you choose to pay by bank transfer, your order will be reserved for 5 working days. It is then dispatched as soon as the transfer is received.
Although Hexa Pinball uses encrypted security software, the security of information and payments transmitted via the Internet or e-mail cannot be guaranteed. Hexa Pinball shall not be liable for damages resulting from the use of electronic means of communication, including (but not limited to) damages resulting from failure or delay in transmission of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Orders placed before midnight (Paris time, GMT+1h), Monday to Friday, excluding public holidays, are dispatched within 3 days.
Transport time after dispatch may vary depending on the destination country and the delivery method chosen. Delivery will be made to the address indicated on the order form.
Hexa Pinball will not be held responsible in the event of non-execution of the concluded contract due to
reasons beyond its control, in particular in the event of force majeure, disruption or strike of postal services and means of transport and/or communications.
The transfer of risks concerning the purchased products takes place as soon as Hexa Pinball hands them over to the carrier. Products are insured for their value in transit.

Reservations on receipt of products
In the event of shortage or damage, it is up to you to make precise and precise reservations.
to the carrier, indicating “under reserve” on the delivery note, in order to benefit from the insurance contracted.
It is necessary to send Hexa Pinballa list of any damage by e-mail within 72 hours of delivery at the latest, together with a copy of the delivery note indicating any reservations.
In the case of a withdrawal, the buyer must remove the product within 30 days. After this time, Hexa Pinball is no longer responsible for damage or theft, which will be the responsibility of the buyer. After 6 months, the product will be considered acquired by Hexa Pinball and no claim or refund will be accepted.

7 Partial nullity

If one or more of the stipulations of these GTC are held to be invalid or declared as such in application of a law, regulation or final decision of a competent court, the other stipulations will retain all their force and scope.

8 Rights to the work and intellectual property

Hexa Pinball retains all copyrights. The rights of representation and reproduction of the products present on the site belong to Hexa Pinball. Authorization is required for any use of these rights.
All elements appearing on the site are protected by copyright, trademark law and other intellectual property rights. No reproduction and/or adaptation may be made without the authorization of Hexa Pinball.

9.privacy policy

To place an order, you are required to provide us with certain information, which will be processed electronically. By confirming your order, you allow us to process your file. In accordance with the French law of January 6, 1978, you may access this information, request its modification or rectification, or ask to be removed from our database by sending an e-mail to :
The automated processing of information, including the management of site users’ e-mail addresses, was declared to the CNIL on 22/07/2013, registered under number 1688995v0.

10 Applicable texts – Jurisdiction

This contract is governed by French law. In the event of a dispute arising from the present contractual relationship, the User and Hexa Pinball undertake to seek an amicable solution before any legal action is taken. In the event of a dispute, you can contact the Bordeaux court clerk’s office.

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